Lost luggage (Air Canada)

Good morning, as I stated in my IG reel the other day, we are just back from a trip away. Our trip should have been a wonderful fall getaway in Niagara for a family wedding. It started out great with an easy drive to San Diego on a beautiful morning. We got into the airport, no big lines, friendly staff as we checked our luggage and off we went to the lounge area.

As we boarded the plane (Air Canada) my husband got a notice of delay. One of the staff said that there was a weight thing and they were checking to see if some of the empty seats could be filled. Two more people were brought onto the plane, they got seated and we took off.

The flight was uneventful, except that I tried to watch 3 different movies that cut out right in the middle and didn’t come back. Frustrating but not a huge deal. As we landed in Toronto, the pilot came on the speaker and told us that the luggage was not on the plane, only a handful had arrived on the plane. “WHAT?” Might of been nice to get a heads up before we took off. We were in Canada for a wedding, so my mind started racing about our luggage.

We exited the plane and knew that a huge walk was ahead of us. Lots of steps put in on this whole trip; a silver lining to it all I guess. We got to the luggage area and waited and waited and waited. My husband went to the baggage desk to see if our bags were some of the ones that made it. “Yep, your bags were on the plane, you just have to wait.” So we waited and waited and waited some more, no bags.

He went back to the baggage desk to find out if they were truly here as a man came on the speaker saying that no bags had arrived from San Diego. The woman (a different person) told us “no, no bags had arrived.” Our bags had not arrived and so we filled out the form to have our bags delivered to our hotel when they arrived.

It was Thursday night when we arrived, the wedding was Saturday afternoon, we still had time we naively thought. We ended up wasting the entire first day of our trip shopping for clothes. You would think that shopping for a whole day would be fun; nope, not when you have to shop; when all you have is what you are wearing. Waking up Friday morning I realized, I have nothing, can’t even workout. So as the time ticked away on Friday we realized that our bags were probably not arriving before the wedding, more shopping.

Elsa and Riggs were at home!

I have to give my pet sitter a shout out as all of this is happening I was given such a sense of calm just knowing I had someone taking care of Elsa and Riggs back home. That is the important stuff, the rest of it all is just a huge hassle.

It is now a full week and we have not been contacted once by Air Canada. We have been on the phone looking, asking and pleading for just a tiny bit of assistance but no one has yet to help us. We spent hours scouring the Toronto Pearson Airport and the San Diego Airport on foot, physically looking for our bags.

I would like to reach out to anyone who might know how we can get our bags back. Someone who is perhaps in the know about all of this craziness.

My Mom would tell me “they are just things, Sherri.” True, they are all material objects; but some of the things in my bag were important to me. Much of it I can replace, but some I cannot. And I think the big picture for me is that the airline is not being accountable for the loss. How can they ethically leave a whole planes luggage behind and not tell you until you land? It’s just not right.

We are back home now, Elsa and Riggs are great, sitter was great. But we are now diving in to see if we can somehow find our luggage, somewhere. How can it go missing when you are flying direct? Where could it possibly be? No we didn’t have airtags, but I have already bought some. But after watching a couple who had airtags lose their luggage, it seems that Air Canada is really not concerned about their passengers.